Terms of Service
Last updated: August 31, 2026 · Contact: contact@maikvoice.com
By accessing or using MAIK Voice you agree to these terms. If you do not agree, do not use the service. If you accept these terms for an organization, you confirm you have authority to bind it.
1. Acceptance of these terms.
These terms form a binding agreement between you and MAIK S.A.S., which operates MAIK Voice. You accept them by creating an account, joining a hub, or joining a call as a guest. Our Privacy Policy is incorporated into and forms part of these terms. If you use the service on behalf of an organization, "you" means both you and that organization.
2. Definitions.
"Service" means MAIK Voice: live AI translation for calls held in the browser, together with transcripts, synthesized voice, and post-call summaries. "Hub" is your organization's workspace — the terms "hub" and "organization" mean the same thing, and the product interface calls it a hub. "User" means a person with an account; each account belongs to exactly one hub. "Administrator" is a hub member with the ADMIN role, who can invite and remove members, manage hub settings, and add credit. "Team Leader" is a member with the TEAM_LEADER role, who can create and manage sessions but cannot manage billing or membership. "Member" is a member with the MEMBER role, who can take part in sessions. "Guest" is a person who joins a single session through an invitation link or code without creating an account; a guest has no account, no hub membership, and no stored profile. "Credit" is prepaid balance held against a hub and spent per translated minute.
3. The service.
MAIK Voice provides live AI translation for calls held in the browser: speech recognition, machine translation, synthesized voice, transcripts, and AI-generated summaries. The service is operated by MAIK S.A.S. Access is by invitation only. For organizations subject to professional confidentiality obligations (such as law firms), our Data Processing & Confidentiality Addendum is incorporated into and forms part of these terms, and is available on request.
4. AI — what it is and isn't.
Translations are produced by automated AI systems in real time. They are highly capable but not perfect; they are not certified human interpretation, and MAIK Voice is not a substitute for a certified interpreter where one is required by law (courts, sworn declarations, medical consent, and similar). A real person is always on the other side of the call — AI only translates.
5. Your content and the license you grant us.
Your conversations belong to you. You grant us a limited, non-exclusive, royalty-free, worldwide license to process your content solely to provide the service — to recognize speech, translate it, synthesize voice, produce transcripts and summaries, and store the results for the retention windows described in the Privacy Policy. This license exists only for as long as we need it to provide the service and to meet the retention windows, and it ends when that processing need ends. We do not use your call content to train AI models, and we grant no rights in your content to anyone except the providers listed in the Privacy Policy, who act on our instructions.
6. Acceptable use.
You use MAIK Voice only for lawful purposes. You do not use the service to plan, facilitate, or conceal illegal activity; to harass, threaten, or defraud; to infringe others' rights; to transmit malicious content; or to probe, overload, or circumvent the service's security, billing, or usage controls. Using calls in ways designed to avoid translation billing while consuming the service is a violation. You are responsible for having the right to translate and transcribe any session you host, and for meeting any notice or consent obligations that apply to you and your participants.
7. Automated processing, reports, and review.
Your sessions are processed by automated systems for one purpose: to deliver the service — speech recognition, translation, synthesized voice, transcripts, and post-call summaries. We do not run automated scanning of your conversations for content moderation, and we do not monitor your conversations. The service does not automatically flag, classify, or report what you say. Users and guests can report a conversation to us; filing a report creates a record that includes a snapshot of the reported conversation and sends it to our staff, who read it. Outside of a report you file, we may access your content only where we are legally compelled to. We may report unlawful activity to competent authorities, and we may respond to lawful requests from them.
8. Accounts, hubs, and roles.
Each hub is an isolated workspace, and each account belongs to exactly one hub. Administrators manage their members and their hub's credit. You are responsible for activity under your account and for keeping your credentials secure. You must give accurate account information and keep it current.
9. Billing.
You are billed per translated minute at the rate of the voice tier you select when the call is created — never for meeting time. Only translated minutes are billed, exact to the cent. Credits are prepaid and do not expire while your hub is active, and are non-refundable except where the law requires. Balances reaching zero may prevent new calls. All pricing adjustments are delivered as promotional credit grants in the ledger — there are no percentage discounts on the cash amount charged.
10. Subscription plans.
Hubs on a paid plan (Business, Enterprise) are charged a monthly subscription fee on the 1st of each calendar month, deducted from the hub's prepaid credit balance. Business plan: $5/month plus $1 per seat over 10 (maximum 25 seats). Enterprise: custom pricing set by agreement. If a hub's balance goes negative after a subscription charge, access is suspended until additional credit is added; this suspension is automatic and immediate, with no advance notice. Mid-month plan upgrades incur a prorated charge for the remainder of the month, calculated as ceil(days remaining / days in month × monthly total). Demo plans expire on their stated date; a suspended demo hub can only be restored by contacting support.
11. Promotional credits and affiliate program.
From time to time we may issue promotional credits (welcome bonuses, invite codes, or affiliate rewards). Promotional credits are applied to your prepaid balance and are consumed before paid credits. They carry no cash value, are non-transferable, and cannot be redeemed for cash. We may set expiration dates or usage limits on any promotion. Our affiliate program rewards existing users who refer new hubs: the referrer and the referred hub each receive a one-time credit grant at the amount stated when the referral link was created. Affiliate commissions are credit grants, not cash payments. We reserve the right to modify or discontinue any promotion or the affiliate program at any time, and to revoke credits obtained through fraud, abuse, or violation of these terms.
12. When credit is lost.
Prepaid credit is not refundable, transferable, or redeemable for cash. Credit is lost in two situations, and you should read both. First, deletion: if a hub is deleted, its balance and its entire credit ledger are removed with it; if you delete your own account, your access ends as described below and you cannot carry a balance to another account. Second, inactivity: if a hub goes 11 months without activity we email its administrators a written warning that states the exact credit at risk and the date the hub will close; if the hub is still inactive 30 days later, it is disabled and any remaining positive balance is written off to zero as an expiry entry in the ledger. The next section describes that process in full. Once written off, the credit cannot be restored, but any activity during those 30 days stops the closure and the warning is withdrawn.
13. Inactivity.
A hub is inactive when none of its members has shown activity. Activity means any of: a member signing in, a session being created or ended, or credit being added. At 11 consecutive months of inactivity we send a warning email to the hub's administrators. That email names the hub, states the exact remaining credit at risk, and gives the date — 30 days later — on which the hub will close. If any activity occurs before that date, the warning is cancelled and the countdown is reset; a later period of inactivity earns a new warning and a new 30 days. If the hub is still inactive on that date, it is disabled and any remaining positive balance is zeroed. In total, a hub must be inactive for twelve months before it closes, and it will never close without a warning email we have first sent to those addresses and recorded in our delivery log: if that email cannot be sent, the countdown does not start. A disabled hub's data is not deleted by the disabling itself; contact us to discuss restoring access.
14. Suspension and termination.
You may stop using the service at any time and may delete your account from Settings. We may suspend or terminate access for violations of these terms. Where a violation is ordinary and can be corrected, we will make reasonable efforts to contact you at your account email address and give you an opportunity to correct it before we suspend. Where a violation is severe — unlawful activity, an attack on the service or its billing controls, or conduct that puts other users at risk — we may suspend or terminate immediately and without prior notice. Separately, and independently of any violation, the service suspends or disables hubs automatically in the circumstances described in sections 10 and 13. The suspension for a negative balance in section 10 carries no advance notice. The closure for inactivity in section 13 is never automatic in that sense: it is always preceded by the 30-day warning email described there.
15. What happens to your data when your account closes.
Deleting your account starts a 30-day period during which the account is closed but recoverable; if you do nothing, it is then permanently purged. After that purge, your profile and hub membership are gone. Two categories of record survive, in de-identified form, because we are required to keep them: billing and credit ledger records, and session metadata such as duration and cost — in both cases with the acting user's identity removed. Security and audit logs are also retained. Your conversation content is not kept for the life of the account; it follows the retention windows in the Privacy Policy — roughly 24 hours for synthesized translated audio and 30 days after a session ends for transcripts, chat messages, shared files, and host notes. AI-generated session summaries are retained for the life of the hub, as the Privacy Policy explains.
16. The service is provided as-is.
The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that translations, transcripts, or summaries are accurate, complete, or fit for any particular use. Nothing in this section limits any warranty that cannot be excluded under the law that applies to you.
17. Limitation of liability.
To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid for the service in the 3 months preceding the claim. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, lost revenue, lost business, lost goodwill, or loss or corruption of data, even if we were advised such damages were possible. In particular, we are not liable for decisions made in reliance on machine translation, transcription, or AI-generated summaries, all of which may contain errors and none of which is certified human interpretation; where accuracy matters, verify with a qualified human. These limits do not apply to liability that cannot be limited under applicable law, and nothing in these terms excludes or limits our liability for fraud, willful misconduct, or gross negligence.
18. Third-party services.
The service depends on third-party infrastructure and AI providers — for real-time call transport, speech recognition, translation, voice synthesis, summaries, hosting, database, payments, and email. The Privacy Policy lists them and what each one processes. We choose these providers and remain responsible to you for the service, but we do not control their networks, and their outages, changes, deprecations, or errors can interrupt or degrade the service. We are not liable for failures caused by a third-party provider beyond our reasonable control, and we may change providers as the service evolves.
19. Force majeure.
Neither party is liable for failure or delay in performing its obligations — other than an obligation to pay amounts already due — caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil unrest, labor disputes, government action, changes in law, power or telecommunications failures, denial-of-service attacks, and failures of third-party networks or providers. The affected party will make reasonable efforts to resume performance.
20. Feedback.
If you send us suggestions, ideas, or feedback about the service, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use it to improve and promote the service, with no obligation to compensate you and no obligation to keep it confidential. This applies only to feedback about the service — it never applies to your conversations, transcripts, or other content, which remain yours and are governed by section 5.
21. Electronic communications.
You consent to receive communications from us electronically — by email to your account address and by notices shown inside the service — and you agree that electronic notices, agreements, and records satisfy any legal requirement that such communications be in writing. We send service and transactional messages (billing, security, account status, and changes to these terms); these are part of the service and you cannot opt out of them while your account is open. Keep your account email address current, since it is how we reach you.
22. Availability and changes.
We work to keep the service available and accurate but do not guarantee uninterrupted operation or error-free translation. We may modify, add, or remove features. Where a change is material, we will give reasonable notice by email or in the service. We may update these terms as the service evolves; the current version always lives at this page, carries the "last updated" date above, and continued use after an update means you accept the then-current version.
23. Resolving disputes.
If you have a dispute with us, tell us first and give us a chance to fix it. Write to contact@maikvoice.com with a description of the dispute and the resolution you want. Both of us agree to negotiate in good faith for 30 days from that notice before starting court proceedings. This step is a requirement, not a waiver: it does not limit your right to go to court after those 30 days, it does not shorten any legal deadline that applies to your claim, and either of us may seek urgent injunctive relief at any time without waiting.
24. Governing law and processing location.
These terms are governed by the laws of Mexico. Disputes are resolved in the competent courts of Mexico, unless mandatory consumer law provides otherwise. You acknowledge that the service is delivered using infrastructure located in the United States and other countries, as described in the Privacy Policy. If any provision of these terms is held unenforceable, the rest remains in effect.
25. Contact.
contact@maikvoice.com.